FAQ

In short, the brown helps protect contents from light. Especially natural oils and botanical extracts are considered “photosensitive” substances. If they are exposed to light, the atoms or molecules inside the substance will absorb the light, causing a chemical reaction and, eventually triggering the oxidation.
UV light, which has higher energy than visible light, often accelerates photo degradation. Brown is a colour with low-intensity and low-frequency hue, so the colour effectively blocks UV frequencies. That’s why brown is the best colour for our containers as it blocks the harmful UV light and at the same time it allows some transparency. The name “The Brown Bottle” came from this scientific proof. It reflects the fact that The Brown Bottle is making all the possible efforts to safeguard the natural raw ingredients.

No way! All products and ingredients we use have never been tested on animals.

No. It's totally up to you. You can still browse our products and blog, and check out as a guest. However, if you sign up and log in you can get benefits as below.

• You will receive a 10% discount coupon instantly after the sign up.
• You are eligible for members only promotions.
• You can access your order history to track your orders or add the same items to your cart. It is quite useful to keep the preferred compound of your Bespoke products.
• You can save your skin types and concerns as your preference so that it will be displayed automatically when you browse any Bespoke products.
• Many more.

Don’t worry. Just click the forgot password link on the login page and we’ll email you with the instruction on how to change the password.
Please make sure that your spam filters are set to receive mail from thebrownbottle.com.au so the email can be delivered to you.

Your skin type and concerns might not be the same as others. Then your skin care routine should be different from others to fit your skin, right?
The best solution for you is to make your own by yourself. But how? Well... You must learn about ingredients, how to formulate them, any side effects, etc. There certainly is too much hassle.
That's why we provide you the customisable products for your skin in most of our product categories (with Bespoke seal). You can simply select your skin type and concerns, then we recommend the best formula for you.

• Use our default formula for all skin types. If you are not sure about your skin types, this option will be good enough for you.
• If you want a dedicated product based on your skin type and concerns, simply tick any items aligns with your skin type then our system will bring the recommended formula accordingly.
• You can even fully customise as you wish by selecting individual ingredients. We don't normally recommend this option unless you are a guru!

Although our aim is to make all into bespoke products, few others is not bespoke under the necessity and due to the nature of the product.
These types of products do not have the Bespoke seal and you can order them like ordinary items by selecting the quantity.

It's not because we can't make any more of them. If you think you need every product like skin toner, night cream, anti-aging cream, etc. Please read our blog post Skincare diet ??.

All of our products are made with 100% natural ingredients. The Brown Bottle promises to use only the certified organic ingredients whenever possible. All certified ingredients used in our products and workshops are derived from botanical sources and meet the Australian Organic Standard.
We don’t use any synthetic ingredients including phthalates, parabens, sulphates, artificial colours or fragrances that are not renewable and sustainable.

In brief, we truly want to minimise the use of chemical-based surfactants in our daily wash. We proudly claim that The Brown Bottle’s shampoos and cleansers use this amazing natural soapberry as our main surfactant so that we can make products that are ‘gentle for skin, safe for health and friendly for the environment’. Moreover, even for our second surfactants and preservatives, we use the ingredients that were being approved by ACO. Our core value is that we never compromise yet, insist on using only the organic ingredients in our products.
Read more about soapberry.

Pretty much everything! Most of the ingredients are organic base and we use the minimum amount of preservatives only when it is absolutely required. That means they are safe and good enough for everyone including babies.
Also, we consider our products to be unisex.

Yes. Preservation is mandatory in natural skincare products as the products are good for our skin, but also vulnerable to yeasts, moulds and bacteria. The Brown Bottle uses certified organic preservatives and utilises small concentrations of natural plant-based alcohols and extracts, Australian native extracts, vitamin E and natural antioxidants to improve the shelf life of the products.

• use only natural raw ingredients from plants that are 100% renewable.
• support our customers to achieve more sustainable lifestyles by suggesting how to reduce the number of daily personal care products (Read skincare diet).
• use packages made with materials that are absolutely reusable and bio-degradable.

As the ingredients for our products are organic-based, the expiry date is little bit shorter.
Products should be used within 6 months of opening. Always use a spatula to dispense the product, replace the cap after use and keep water-tight.

If you use one of The Brown Bottle’s Organic soapberry 3-in-1 shampoos for the first time, you might feel its viscosity is a bit lower than usual shampoos. It is because of the organic preservative ingredient we added into the formula. We thoughtfully selected the preservative amongst the ACO approved ones, even though its nature reduces the shampoo’s viscosity. Also, we don’t use synthetic viscosity modifier. It wouldn’t be appropriate for organic shampoos to use preservatives that are not proved its safety.

• Came from coconut
• 100% bio-degradable foam stabiliser without the environmental issues
• One of a few ACO (Australian Certified Organic) approved, safe organic surfactants
• A non-ionic surfactant which is mild surfactant group

Of course! All communications between you and our web server are private and secured via HTTPS protocol with a certification issued by Amazon Web Service.
In addition, all payments are directly entered to Braintree (PayPal company) and are never held by The Brown Bottle.
Your account password is encrypted and stored securely so that it cannot be read by anyone or even by our engineers.

We accept PayPal, Master, Visa and American Express.

We’ll send you an email as soon as your order has been placed to let you know that we received your order and we are ready to start preparing your parcel. Once your order has been dispatched you will get an email with tracking details from Australia Post so you know that your order is on the way.
Alternatively, you can log in and check your order history with updated status on My Account page if you did not order as a guest.

Unfortunately you can't. However our website is compatible for all devices including your phone.
Please note that your phone must have an internet browser such as smart phones.